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Monday, March 17, 2008 6:27 PM/EST

Take My Personal Info--Please

That's it--I surrender. If you e-mail me at ddonston@eweek.com, I'll send you all my personal info.

I might as well.

In 2006, the information of people who had used their credit and debit cards at TJX stores was exposed. As a sometime shopper at Marshalls and TJ Maxx, that included me. My bank sent me a new debit card, and I was urged to watch my financial transactions and credit report carefully to see if anyone is using my information.

Also in 2006, the personal information of people who subscribed to the Boston Globe and Worcester Telegram was printed out, and the printouts were used to wrap bundles of newspapers going out for delivery. I subscribe to both papers and, yes, used my credit card to pay the monthly subscription. I was notified of the breach and encouraged to check my financial transactions and credit report to see if anyone is using my information.

Now, I find out, the Hannaford Bros. supermarket chain has announced a security breach that has led to thefts of credit and debit card numbers in more than 200 stores. The breach apparently affected all of Hannaford's Northeast stores. I shop at Hannaford's--have for years--and, yes, use my debit card. I have not been notified of the breach by Hannaford's--I just read about it at Boston.com--but I expect that I will be urged to watch my financial transactions carefully and to get a copy of my credit report to see if anyone is using my information.

Now, I work full-time, at a pretty demanding job. I have two children, both of whom are very busy with school, sports and other activities. So, I do a lot of driving and organizing on their behalf. Then there are the chores and errands that never seem to get done. Sometimes I even like to just hang out with my family, read or watch a movie.

But, given the amount of time I'm supposed to be spending checking my financial transactions and my credit report, something will have to give. Maybe I can go part-time, or ask my kids to give up some activities. I guess I don't really have to clean as much as I do (which, er, isn't much, admittedly). I think doing laundry and grocery shopping are important enough to continue, but, all that hanging out, reading and movie watching, well, those things can go.

I mean, COME ON! How many of these data breaches have we reported on? How often have companies said "We're sorry" and "We'll do everything we can to help our customers," only to have the very large onus be put on those customers to make sure they're not getting robbed blind?

I think I am going to start asking every store at which I shop to give me a report on what they are doing to protect my data. Either that, or I am going to start dealing only in cash. That's assuming that I have any cash to deal in, considering all the bad guys who potentially have my info.

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Comments (3)

Baruch :

I don't see what the problem is. You should always be checking your bank and credit card accounts online at least once a week anyway. And while I do not know how to check credit reports, it probably isn't any more difficult. So I suggest you stop whining and just play the wise consumer the way the rest of us do. Today with so much information readily available online it isn't even difficult.

Farokh Monajem :

Stop whining?

I think Ms. Donston is correct. Checking the security of your computer, your house, your personal information and everything that that includes is becoming a full time job.

Checking your accounts is a must. This has always been true, even before the days of online banking. The basic principle does not change. There were breaches of credit cards before the Web. They were just not on such a massive scale, and with such a high price tag.

The banks have to issue new cards, countless hours are spent by people watching their transactions; countless hours are spent investigating the amounts that are suspect. This is no small matter.

As far as you being the wise consumer goes, you admit to not knowing how to check your credit report. Not so wise after all.

Rico :

dailypress.com
Fingerprint scanning ends but data safe
Farm Fresh used the fingerprint readers for almost three years but the devices' vendor, Pay By Touch, went bankrupt.
By CHRIS FLORES

247-4738

April 3, 2008

Farm Fresh is removing equipment that allowed customers to pay for groceries by scanning their fingerprints into a database with their credit card information.

The company that processed the payments and developed the technology filed for bankruptcy, then abruptly ended service March 19. San Francisco-based Pay By Touch failed in December and couldn't restructure its biometric business, causing grocery chains nationwide to shut down the service.

One unresolved question is what will happen to all the customer data — the records that tie their fingerprints to their financial accounts. Farm Fresh says that the data will be "safeguarded via regulatory oversight" and that customer account information at Pay By Touch is covered by the same rules governing credit card companies and banks.

Pay By Touch always touted that it wouldn't share its customer data with any other company, but its assets are now up for sale. There has always been some customer uneasiness over biometrics — people using their physical characteristics as a security measure — and Pay By Touch had to overcome those concerns.

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