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Monday, June 09, 2008 4:31 PM/EST

Enterprises, Prepare for iTunes

In his keynote address at the Worldwide Developers Conference in San Francisco today, June 9, Apple CEO Steve Jobs confirmed many of the rumors surrounding the next-generation iPhone. While we already knew about the software features of the iPhone 2.0 software (the SDK, App Store, Exchange ActiveSync and Cisco VPN client) from his announcements in March, this time Jobs confirmed that the new hardware will have a 3G radio, integrated GPS and a much more attractive price tag ($199 for the 8GB model) that severely undercuts the price levels for many other enterprise-targeted mobile devices available today.

In the face of all this big (yet already widely speculated) news, the detail that most caught my attention, however, was a single comment offered by Jobs that was something to the effect of, "Enterprise users will synchronize their custom applications through iTunes."

Jobs was discussing Apple's newly announced enterprise application delivery system. Essentially, Jobs confirmed that Apple's enterprise customers have stated that they want to be able to distribute and applications themselves, rather than doing it via the App Store. Per their wishes, enterprise administrators will be able to authorize individual iPhones within their enterprises, then distribute applications that can only run on these authorized devices. Users will download the applications from the enterprise's internal store to their PCs and install them via iTunes.

Believe it or not, iTunes is now an enterprise application. Unfortunately, as I've complained many times in the past, iTunes is totally unfit to be an enterprise synchronization application, due to its roots in consumer software, its bloated memory footprint and its complete lack of centralized management controls.

But since the cat is out of the bag, instead of complaining about its lack of suitability for the task, let us instead look at some the modifications Apple could make to iTunes to ensure the application's enterprise-readiness.

Without a doubt, iTunes will now need some form of centralized management control. Whether it comes in the form of an Apple Server-based Software Update Services module for iPhone, or whether Apple creates iPhone Administrative Templates for Microsoft's Active Directory Group Policy, Apple needs to provide controls over many aspects of iTunes' default behavior in order to allow corporate IT to manage and monitor the application.

First of all, administrators need to start enforcing iTunes and QuickTime version control in order to standardize the fleet on known good versions of the applications, and to be able to update the clients in lockstep with each other (both to ease IT support and to streamline user experience.) Apple could go a couple routes here -- as both partnering with enterprise third-party patch and software distribution managers (like Lumension Security or BigFix) and offering centralized policy controls over the Apple Software Update applet should appease the majority of customers. Enterprise IT will also need the ability to rein in the relatively new practice of Apple Software Update Manager using iTunes updates as a Trojan horse to introduce new applications like the Safari browser.

IT administrators will also need control over many default iTunes behaviors in case they want to lock out certain features. For instance, administrators should have the ability to centrally shut off the sharing of media libraries, to define the default location to look for media content and to disable access to all (or part of) the iTunes Store.

Apple (and enterprise customers) are also going to have to seriously rethink the marriage between the iPhone and iTunes to fit the many ways an enterprise may want to manage the use of its mobile devices. Traditionally, an iPod (and later, an iPhone) marries a single instance of iTunes, forming a partnership to share content. Once a device synchronizes with a second iTunes instance, it loses its content from the first. With the iPhone, this marriage was extended a bit depending on the type of content -- for instance, I synchronize podcasts, music and videos from my home PC to the iPhone, while obtaining contacts and calendar from my work system.

But enterprise customers are going to have wildly divergent ways of balancing the iPhone's work and entertainment functions. While some companies will let their users do it all from their work PCs -- synchronizing music, videos, and work applications from the corporate PC -- many others will not want their users to get into the practice of storing personal media content on a work computer. If this is the case, some companies may allow users to put personal media on work iPhones via their home PCs, while others may lock it down completely -- only allowing work-related content from corporately maintained stores.

Ideally, Apple will allow all these scenarios, giving the enterprise the flexibility to control how their devices will be used by their employees.

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Comments (3)

Jeddy Masterson :

iTunes is in simple terms a dog. Someone needs to develop an alternative offering to manage the iPhone. Apple is trying to control every element of the content distribution. iTunes takes over your PC in controlling media. In the end there are a variety of other, even free, applications that do a much better job of managing your music, but alas if you want that music on you iPhone, you have to put the iTunes dog in charge of guarding the iPhone door.

The SDK appears to only operate on MacOSx. Again the theme that only Apple exists. Right on down to the effort to create a non-standard appeture for the earphone jack, that only seems to fit the lousy audio quailty Apple headphones, Apple seems intent on keeping a closed environment around the iPhone.

While time will only tell, I think that keeping this closed approach will limit the broader potential of the iPhone device.

All that said and despite of some glaringly obvious missing applications (to do list, voice recorder, etc.) the iPhone is one slick device. It is the most seemless integration of voice, data, entertainment, navigation and written communication to date. Even the feel and the look are Rolex not Timex. Lets hope the software can follow the hardware.

We must remember the end-user is who determines the effectiveness of the business, IT etc. enables it! When I led development of a database we strted with the users (globally distributed) and ended up with a user interface nothing like the IT-preferred solution... back-end was different too! and the SAP came along! And effectiveness decreased measurably without overall benefits.

Jimm :

There is no reason to believe Apple will force enterprises to use the consumer iTunes application to distibute enterprise applications. If you think Apple hasnt thought of this already you are deluding yourself.

The iTunes SDK works fine on a windows PC so there is no issue there.

The iPhone SDK works only on Mac OSX because the iPhone SDK and the OSX SDK are closely tied it makes perfect sense. Why re-invent the wheel? The iPhone SDK leverages much of what is in the core OS.

I should point out the Windows mobile devices were (and still are to a large degree) the same, there was no Mobility SDK that worked on OSX or any other OS.

The email and pim sync stuff uses ActiveSync and will not go anywhere near iTunes so enterprises that want the functionality in an off the shelf iPhone can now use it for enterprise messaging.

The iPhone will be very attractive to some as it is a much more tightly controlled and managed device (in its native form anyway) than many other devices.

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