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Generative AI in the Contact Center: Uses, Benefits, Best Practices

Generative AI is transforming the contact center. Learn more about how this new technology is making a huge impact on customer service.

9 Best Synthetic Data Software

Synthetic data software helps organizations create realistic data sets for testing and training purposes. Discover the X best synthetic data software for 2023.

Pure Storage’s Justin Emerson on Analytics Performance and Flash Storage

I spoke with Justin Emerson, Principal Product Manager and Technical Evangelist for Pure Storage, about how high speed flash storage enables better data analytics...

Generative AI’s Impact on E-Commerce

Generative AI is transforming the e-commerce landscape. Explore how Generative AI helps companies improve customer experience and boost revenue.

Newgen’s Low-Code Platform Geared for Digital Transformation

Old school developer lead initiatives are tried and true but won’t lead to digital success

Modernizing the Mainframe—IBM Introduces Watsonx Code Assistant for Z

IBM has introduced watsonx Code Assistant for Z, an AI-powered tool for mainframe modernization, offering developers insight into how code will work.

NICE’s Andrea Matsuda on Digital Engagement and the Contact Center

I spoke with Andrea Matsuda, Manager of Product Marketing at NICE, about how evolving technologies are affecting contact center performance. Among the topics we discussed: ...

10 Best Artificial Intelligence (AI) Writing Tools

AI writing tools are becoming increasingly popular for businesses and individuals alike. Discover the X best AI writing tools for 2023.

Companies Divided After Launch of ChatGPT Enterprise

ChatGPT Enterprise has divided opinions amongst companies. Explore how this new AI chatbot has impacted businesses, and why it's causing so much controversy.

Senzing CEO Jeff Jonas on AI, Data Analytics and Entity Resolution

I spoke with Jeff Jonas, CEO of Senzing, about how to get more from an enterprise data analytics practice, the importance of entity resolution,...