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Thursday, May 01, 2008 4:44 PM/EST

Web Analytics in the Land of the Blind

As the old saying goes, the man with one eye in the land of the blind is king. That pretty much describes the sorry state of Web analytics these days.
While there are plenty of Web analytics platforms to choose from these days the truth of the matter is that most of them are pretty complex endeavors to implement that come with pretty rudimentary reporting tools. The once exception to the complexity part of that statement is Google Analytics, but most companies running serious businesses on the Web would say you get what you pay for from Google's free offering. While it may work just fine for many, enterprise class companies that have huge business endeavors tied to the Web generally look for Web analytic tools from companies such as WebTrends, Omniture, CoreMetrics, Unica or any number of other tools.
The problem is that a lot of companies are looking to make business decisions based on the data being generated from these systems and because of their complexity, the data may not be all that reliable and even if it is you usually have to hire dedicated analysts to make sense of it. Unfortunately, the analysts spend most of their time looking for the right data in these systems as opposed to actually analyzing the results.
Into this void now steps a consulting company called Technology Leaders that has developed a new alert service that essentially sends an e-mail to alert you about any anomalies it sees in terms of your Web traffic based on the previous history of the Web traffic on your site.
This won't solve a lot of the problems associated with the implementation of Web analytics but it could do a lot for people in terms of helping them put their time to better use. Sorting through the data in these applications looking for meaningful trends is the digital equivalent of the needle in the haystack. So anything that helps automate that process is a step in the right direction.

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Comments (1)

Hello Michael -

For full disclosure, I work with OpinionLab Inc., an organization that has aligned with various web analytics platforms such as WebTrends, Omniture, and TeaLeaf to provide, among many other things a platform to enhance the WA services.

How?

Say a site receives 15,000 daily users regardless of vertical or type of site (brochure or ecommerce) and an OpinionLab administrator sets a key word Alert for anyone that types the word "problem" in the open-ended section of the comment card. The analyst will receive a similar email you spoke of, except with a comment pointing to the page and what the issue is. Furthermore, the web analytics will be able to pick up the session information to track the "what" happened (is the problem isolated due to OS, resolution, etc) with the purpose of performing page specific site quality and usability monitoring across thousands of pages. OpinionLab answers the "why" they had a problem. Not to promote, but we have found some excitement from marketing and web managers that can bring collective intelligence into their analytics platforms to unvail deeper customer meaning, and metrics - product pages, leads, and much more. The data of WA is relevant, and important - but it only tells 2/3rds of the story.

Please let me know your thoughts.

mbilotas@opinionlab.com

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