Help Desk

September 4, 2009

Friday, September 04, 2009 10:16 AM/EST

How Social Media May Be Hurting Jobs

Some of the latest trends in hiring include requiring a minimum amount of followers on Twitter to be considered for a job.

View all of Help Desk

August 7, 2009

Friday, August 07, 2009 5:43 PM/EST

Our Lips Are Sealed: More IBM Layoffs

Grow up, IBM. Stop acting like you're hiding something. In 2009, it's the wrong time to be avoiding admitting that you are ruining people's lives while you profit.

View all of Help Desk

March 24, 2009

Tuesday, March 24, 2009 4:53 PM/EST

Promoting IT Is Not About Doing More

Are your senior managers promoting IT enough to the business?

View all of Help Desk

March 12, 2009

Thursday, March 12, 2009 4:37 PM/EST

IT Job Skills in Demand, Right About Now

The good folks over at Robert Half Technology recently put out its quarterly IT Hiring Index and Skills Report report with an eye on the second quarter of 2009. With over 1400 CIOs polled in the survey, the report is a steadfast gauge of the kind of IT skills, trends, and challenges are happening in the industry on a national scale. When you compare them with other reports on the same subject, you start to see trends emerge that help confirm and validate a number of things. Like the Bluewolf report I blogged on recently, networking skills remain constantly in-demand,...

View all of Help Desk

January 22, 2008

Tuesday, January 22, 2008 6:04 PM/EST

New Microsoft Patent Reeks of Big Brother

Microsoft is developing a "frustration detection" that will monitor users' physiological states. Pundits think it is only a matter of time before it ends up in your boss' overly-controlling hands.

View all of Help Desk

January 18, 2008

Friday, January 18, 2008 6:36 PM/EST

The Help Ticket of Shame

Ever have the help ticket that will not go away? Can you imagine it coming back to haunt you 10 years later?

View all of Help Desk

August 29, 2007

Wednesday, August 29, 2007 5:34 PM/EST

Same IT Stereotype, Different Day

A Web site tells workers that they should fake friendships with and stroke the egos of IT support staff in order to wield tech support to their advantage.

View all of Help Desk

Wednesday, August 29, 2007 3:36 PM/EST

IT Could Use More Support

Is help on the way for the help desk? CIOs know that their support desks are understaffed.

View all of Help Desk

March 7, 2007

Wednesday, March 07, 2007 1:45 PM/EST

Passwords Still the Bane of the Help Desk's Existence

What clogs the phone lines and causes the most headaches for help desk professionals? Without a doubt, they already know: forgotten passwords. Confirmation came this week in the form of an in index that found that the cause of 75 percent of help desk calls was employee forgetfulness.

View all of Help Desk