New Microsoft Patent Reeks of Big Brother
Microsoft is developing a "frustration detection" that will monitor users' physiological states. Pundits think it is only a matter of time before it ends up in your boss' overly-controlling hands.
Help Desk
January 22, 2008
Tuesday, January 22, 2008 6:04 PM/EST
January 18, 2008
Friday, January 18, 2008 6:36 PM/EST
The Help Ticket of Shame
Ever have the help ticket that will not go away? Can you imagine it coming back to haunt you 10 years later?
August 29, 2007
Wednesday, August 29, 2007 5:34 PM/EST
Same IT Stereotype, Different Day
A Web site tells workers that they should fake friendships with and stroke the egos of IT support staff in order to wield tech support to their advantage.
Wednesday, August 29, 2007 3:36 PM/EST
IT Could Use More Support
Is help on the way for the help desk? CIOs know that their support desks are understaffed.
March 7, 2007
Wednesday, March 07, 2007 1:45 PM/EST
Passwords Still the Bane of the Help Desk's Existence
What clogs the phone lines and causes the most headaches for help desk professionals? Without a doubt, they already know: forgotten passwords. Confirmation came this week in the form of an in index that found that the cause of 75 percent of help desk calls was employee forgetfulness.
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